L-R) The new Samsung Galaxy S10e, Galaxy S10+ and the Galaxy S10 smartphones are displayed during the Samsung Unpacked event on Feb. 20, 2019 in San Francisco, California. Samsung announced a new foldable smartphone, the Samsung Galaxy Fold, as well as a new Galaxy S10 and Galaxy Buds earphones. (Photo: Justin Sullivan, Getty Images)
Samsung said a Galaxy S10 5G smartphone its owner claims burned and emitted smoking was caused by an “external impact,” not a defect in the device.
According to Agence France-Presse, a smartphone owner in South Korea, who was only identified by his surname Lee, said he left his phone on a table when he noticed smoke coming from the phone and a burning smell.
“I had to drop it to the ground when I touched it because it was so hot,” Lee told AFP.
The report includes images of the smartphone, which appears to show signs of damage from overheating.
“After retrieving the device from the customer, Samsung has closely inspected the device and concluded that the damage was caused by external impact,” said Samsung in a statement obtained by USA TODAY.
The tech giant endured a PR nightmare in 2016 after it recalled 1 million of its Galaxy Note 7 smartphones for fire and burn hazards. Samsung cited faulty rechargeable batteries as the cause of the defect.
Last week, Samsung cancelled several events in China for its Galaxy Fold after reviewers reported the device’s folding screen was breaking.